Distance Sales Agreement

DISTANCE SALES AGREEMENT This is a courtesy translation. The binding version of this agreement is the Turkish text published at https://visnebebe.com/sayfa/mesafeli-satis-sozlesmesi. In case of any discrepancy, the Turkish version prevails. 1. PARTIES SELLER Company: FATİHİM TEKSTİL KONFEKSİYON İNŞAAT GIDA SANAYİ VE TİCARET ANONİM ŞİRKETİ Brand: Vişne Bebe Address: Duaçınarı Mahallesi, Vişne Caddesi No: 144 İç Kapı No: Z1, 16270 Yıldırım / BURSA Phone: +90 224 223 22 66 — +90 224 361 21 57 E-mail: info@visnebebe.com Tax office / number: Yıldırım Vergi Dairesi Müdürlüğü / 3850679426 MERSIS number: 0385067942600022 Registered e-mail (KEP): yok Website: https://visnebebe.com BUYER The name, company, address, phone and e-mail declared during checkout apply. These details are shown on the order confirmation screen and in the order summary. In this agreement "Consumer" means a natural person acting for purposes outside their trade or profession within the meaning of Turkish Consumer Protection Law no. 6502; "Commercial Buyer" means any natural or legal person purchasing for commercial or professional purposes, including for resale (dealers, wholesalers, corporate buyers). The site sells to both. Article 6 (right of withdrawal) applies only to Consumers; rules for Commercial Buyers are set out in article 9. 2. SUBJECT This agreement covers the sale and delivery of the products ordered electronically by the Buyer through https://visnebebe.com, and the rights and obligations of the parties. For purchases made as a Consumer, Law no. 6502 and the Distance Contracts Regulation published in the Official Gazette no. 29188 of 27 November 2014 apply. 3. PRODUCTS, PAYMENT AND DELIVERY DETAILS The name, quantity and VAT-inclusive price of the ordered products, any shipping charge, the payment method, delivery address, recipient and invoice details appear on the order confirmation screen and in the order summary sent to the Buyer. Those details form an integral part of this agreement. Product characteristics and current prices are published on the site. Campaign prices are valid for the campaign period; for products that sell out, the price ceases to apply for that order. 4. GENERAL PROVISIONS 4.1. Before placing an order the Buyer confirms having read and understood the Pre-Information Form, which states the essential characteristics of the product, the VAT-inclusive price, payment method, delivery terms, the Seller's full trade name, address and contact details, and where applicable the right of withdrawal. 4.2. The order is formed when the Buyer confirms it electronically. The Seller checks stock and price before confirming. 4.3. If the ordered product is out of stock or supply becomes impossible, the Seller notifies the Buyer within 3 (three) days and refunds any amount collected within 14 (fourteen) days of that notice. 4.4. Products are dispatched after payment reaches the Seller's account. For bank transfer / EFT payments the order is processed once receipt of payment is confirmed. 4.5. The Buyer is responsible for the accuracy of the details provided. Additional shipping costs caused by an incorrect or incomplete address are borne by the Buyer. 5. DELIVERY 5.1. Products are shipped via Yurtiçi Kargo to the delivery address given by the Buyer. 5.2. Orders are handed to the carrier within 2 business days of payment confirmation. For purchases made as a Consumer, delivery is in any case completed within 30 (thirty) days of the order. 5.3. Shipping charge: Kargo ücreti alıcıya aittir; gönderi ücreti sipariş tutarına eklenmez, teslimatta kargo firmasına ödenir. 5.4. The Buyer must inspect the parcel on delivery. Damaged or crushed parcels should not be accepted; a report must be drawn up with the carrier. A parcel accepted without such a report is deemed to have been delivered intact. 6. RIGHT OF WITHDRAWAL (CONSUMERS ONLY) 6.1. The Consumer may withdraw from the agreement within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty. 6.2. Notice of withdrawal may be sent by e-mail to info@visnebebe.com or in writing to Duaçınarı Mahallesi, Vişne Caddesi No: 144 İç Kapı No: Z1, 16270 Yıldırım / BURSA before the period expires, stating the order number, name and the products to be returned. 6.3. The product must be sent back within 10 (ten) days of the notice, to Duaçınarı Mahallesi, Vişne Caddesi No: 144 İç Kapı No: Z1, 16270 Yıldırım / BURSA. The Seller refunds the price and any delivery costs within 14 (fourteen) days of receiving the notice. 6.4. The box, packaging and any standard accessories must be complete and the product unused. The Buyer is liable for any loss of value caused by their own fault. 6.5. Under article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for: - products prepared to the Buyer's specifications or personalised, - products unsuitable for return for reasons of health or hygiene once their packaging has been opened (underwear, bodysuits, sleepsuits, socks, soothers, feeding bottles and similar hygienic items), - products that are mixed with other goods after delivery and cannot by their nature be separated. 7. DEFECTIVE PRODUCTS If the delivered product is defective, the Consumer may exercise the statutory options under article 11 of Law no. 6502: withdrawal from the contract, a price reduction, free repair, or replacement with a non-defective equivalent. Notice is sent to info@visnebebe.com; shipping costs for defective returns are borne by the Seller. 8. PAYMENT 8.1. Available payment methods are shown at checkout. If card payment is not active, this is stated clearly on the order screen and payment may be made by bank transfer / EFT. 8.2. Bank transfer details: Turkiye Finans Katilim Bankasi Hesap sahibi: FATIHIM TEKSTIL KONFEKSIYON INSAAT VE GIDA SANAYI TICARET A.S. IBAN: TR81 0020 6000 8100 4205 9400 05 Aciklama alanina siparis numaranizi yaziniz. 8.3. For transfer payments the Buyer enters the reference or receipt number in the notification field on the order screen. The order is processed once the Seller confirms the payment. 9. COMMERCIAL BUYERS (DEALER AND CORPORATE SALES) 9.1. Buyers purchasing for commercial or professional purposes, including resale, are not consumers. Law no. 6502, the Distance Contracts Regulation and articles 6 and 7 of this agreement do not apply to such purchases. 9.2. Turkish Commercial Code no. 6102 applies. The Commercial Buyer must inspect the goods within 8 (eight) days of delivery and notify the Seller of any apparent defect within that period. 9.3. Returns, exchanges and payment terms for commercial purchases follow the dealer terms agreed between the parties and the order record. 10. PERSONAL DATA Personal data is processed in accordance with Turkish Personal Data Protection Law no. 6698 and the Privacy Notice published on the site. Data required for payment, delivery and invoicing is shared only for those purposes with the carrier, banks and accounting service providers. 11. DISPUTE RESOLUTION 11.1. For purchases made as a Consumer, applications may be made to the Consumer Arbitration Committees or Consumer Courts depending on the value of the dispute. The monetary thresholds are set and published each year by the Ministry of Trade. 11.2. Disputes arising from commercial purchases are subject to the courts and enforcement offices of Bursa, Türkiye. 12. ENTRY INTO FORCE By confirming the order electronically the Buyer declares having read, understood and accepted all terms of this agreement. The agreement takes effect on the date the order is confirmed and ends when the parties have fulfilled their obligations. A copy is retained in the order record. Last updated: 2026-09-15